At Sex Toys Vietnam, we strive to ensure your satisfaction with every purchase. Due to the nature of adult products, all sales are final for opened or used items.
1. Eligible Returns
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Only unopened and sealed items are eligible for return.
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Products must be returned within 7 days of delivery.
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Items must be in their original packaging with all included accessories.
2. How to Request a Return
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Contact our customer service via email or WhatsApp with your order number.
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Provide photos if there is any visible damage or defect.
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We will guide you on the return process and provide a shipping address.
3. Refund Policy
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 3-5 business days to your original payment method.
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Shipping costs are non-refundable.
4. Damaged or Defective Items
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If you receive a damaged or defective product, please contact us within 24 hours of delivery.
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We will provide a replacement or full refund, including shipping costs.
5. Privacy & Discretion
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All returns are handled with strict confidentiality and discreet packaging to protect your privacy.
We appreciate your trust and are committed to making your shopping experience safe, discreet, and enjoyable in Vietnam.
